Digital workers with msg systems ag and MR.KNOW: upload a job description and get an initial AI-based assessment of your potential.
Rising case numbers, a shortage of skilled staff and up to 80 % unstructured data tie up valuable time. Digital workers take over recurring tasks – auditable via BPMN 2.0, GDPR-compliant and around the clock. They provide relief exactly where the pressure is greatest.
A flood of applications and high-volume processing ties up staff. Digital workers classify incoming mail, check applications for completeness and monitor deadlines.
Example: automatically triage incoming applications and route them to the right department.
Tender and procurement procedures are formally demanding. Digital workers review bids, prepare tender documents and check them against the rulebook.
Example: formal completeness and deadline checks of submitted bids.
Benefit applications and official decisions require legally sound justifications. Digital workers handle pre-checks, data integration and decision drafting.
Example: pre-check housing-benefit or integration-assistance applications and generate draft decisions.
Reporting, applications and certificates create a recurring documentation load. Digital workers capture, validate and route them in a structured way.
Example: capture, plausibility-check and forward notifications at the public health office.
Case recording and research cost operational time. Digital workers document cases, reconcile data and prepare information ready for decisions.
Example: case documentation and data reconciliation across multiple registers.
Case volume and deadlines burden the judiciary. Digital workers summarise files, monitor deadlines and prepare pleadings.
Example: file summaries and deadline management for the registry.
msg.CodIQ provides the social-law intelligence – analysis, justification texts and legal research. Digital workers orchestrate the process around it: receive the application, connect specialist data, embed CodIQ results into decision, approval and dispatch workflows and document them audit-proof.
Example: CodIQ drafts the justification – the digital worker runs decision, approval and dispatch as an end-to-end BPMN process.
Agentic Process Automation brings AI agents for unstructured data with a human in the loop. Digital workers based on BPMN 2.0 give these agents the auditable process frame: clear responsibilities, escalation paths, governance and versioning – so adaptive AI stays traceable.
Example: an AI agent extracts data from the application – the digital worker steers checking, escalation and the decision in a governance-compliant way.
In 5 steps to your digital colleague.
Upload a job ad or paste a URL.
AI checks tasks, workflows and automation potential – including a BPMN preview.
Digital worker as Assistant, Agent or Worker.
Seamless integration into ERP, CRM, HR – cloud or on-premise.
Monitoring, governance and ongoing optimisation.
msg Public Sector is the msg group's specialised partner for the digital transformation of public administration in Germany. As part of an international group with more than 10,000 experts in 34 countries, msg Public Sector combines deep sector understanding with comprehensive consulting, technology and implementation expertise.
We support federal, state and local authorities in the strategic, organisational and technological modernisation of their IT landscapes. Our service portfolio ranges from strategy and transformation consulting through future-proof IT architectures, application modernisation and automated specialist procedures to operations and service.
Our focus is on digital sovereignty, IT security, data protection, AI in the public sector, process automation, modern specialist procedures and user-centric digital services. We accompany our clients end-to-end – from the initial idea to sustainable use in everyday administration.
As a German-based, owner-managed and independent company, msg understands the specific regulatory and organisational requirements of the public sector. Drawing on experience from numerous projects for federal, state and local authorities as well as the cross-industry expertise of the msg group, we create lasting value for a modern, secure and high-performing administration.
The essentials about digital workers and the potential analysis.
A digital worker is neither a chatbot nor a single script, but a modelled process: it recognises a situation, decides based on rules, executes, produces documents and escalates to a human where needed. MR.KNOW distinguishes three levels — Digital Assistant (rule-based on BPMN 2.0), Digital Agent (AI-powered, also handles unstructured data) and Digital Worker (autonomous AI orchestration across system boundaries).
You upload a job description, job ad or specification sheet as a PDF, or enter the text directly. Tasks, workflows and the achievable degree of automation are analysed; you receive the assessment by email, usually within a few minutes. The analysis is free and without obligation.
A phased approach has proven itself: a compact discovery workshop, from it a working pilot for one concrete use case, then the rollout to further sites or tenants. The first productive use case takes weeks rather than months, because it builds on a platform that already exists.
The benefit is twofold: manual effort drops, and so do error rates and lead times. What decides the business case is reuse — most of the effort goes once into the base of data connectivity, extraction and the rule and document engine. Every further digital worker is largely configuration and therefore costs a fraction of the first one.
Processes are documented and versioned, prompts are managed in a vault, and the AI models are interchangeable — there is no vendor lock-in. Operation is GDPR-compliant and multi-tenant, either as a highly secure SaaS cloud or on-premise in your own data centre. Decisions therefore remain verifiable, which is an advantage in audited environments.
No. The BPMN 2.0 orchestration sits above your existing systems and integrates ERP, CRM, HR systems or specialist applications via open standards, APIs and connectors instead of competing with them. That protects existing investments, regardless of how individual vendors evolve.
No. Digital workers take on the recurring routine share that ties up experienced staff — around the clock and without fluctuations in quality. They close gaps caused by the skills shortage rather than cutting jobs.
Anywhere structured, recurring tasks tie up staff — for example in large public agencies (incoming mail, application checks, deadlines), procurement management (bid and tender checks), social administration (benefit applications, decisions), health services (reporting, certificates), internal security (case recording, data reconciliation) and courts (file summaries, deadline management).
They provide the process orchestration around them. msg.CodIQ contributes the social-law expertise (analysis, justifications, legal research); the digital worker receives the application, connects specialist data and runs decision, approval and dispatch as an end-to-end BPMN process. Agentic Process Automation brings AI agents for unstructured data — the digital worker gives them the auditable frame with clear responsibilities, escalation and governance.
msg Public Sector contributes domain knowledge from digitalising public administration and the delivery at the customer; MR.KNOW contributes the no-code BPM platform, the digital workers and their operation. Technology and domain knowledge combine into a finished solution rather than yet another toolbox.
